STACCATO MUSIC LIMITED WARRANTY
This warranty is valid only if the product is purchased from STACCATO MUSIC and used for the purpose for which it was designed.
STACCATO MUSIC warrants products to be free from defects in material and workmanship under normal use for a period of ONE (1) YEAR from date of original purchase. If this product is identified as “Refurbished” or “Second-hand”, the warranty is limited to a period of THREE (3) MONTHS from date of original purchase. In all cases you must have the original receipt.
Should service be necessary under this warranty for any reason due to manufacturing defect or malfunction during the warranty period, STACCATO MUSIC will repair or replace (at its discretion) the defective merchandise with equivalent merchandise. Warranty replacements may have cosmetic scratches and blemishes. Discontinued products may be replaced with more current equivalent products. This warranty is valid only for the original purchaser and is not extended to owners of the product subsequent to the original purchaser.
WHAT TO DO IF YOU NEED WARRANTY OR SERVICE
Defective merchandise should be returned to STACCATO MUSIC. Include a clear copy of the original STACCATO MUSIC receipt with the following information clearly visible: Invoice number & Date of purchase and Product description & Price paid
WHAT IS NOT COVERED?
Damage due to improper installation and/or subsequent damage to other components.
Damage caused by exposure to moisture, excessive heat, chemical cleaners, and/or UV radiation.
Damage through negligence, misuse, accident or abuse.
Repeated returns for the same damage may be considered abuse.
Any cost or expense related to the removal or reinstallation of product.
Speakers damaged due to amplifier clipping or distortion.
Items previously repaired or modified by any other repair facility.
Products with tampered or missing barcode labels.
The cost of shipping product to STACCATO MUSIC.
Service performed by anyone other than STACCATO MUSIC.
AMPS AND SPEAKERS
All of our speakers and amplifiers come with a 1 year warranty that covers manufacturing faults.
PLEASE BE AWARE THAT BLOWN SPEAKERS & AMPLIFIERS ARE NOT CLASSIFIED AS MANUFACTURING FAULTS BUT RATHER AS USER ERROR AND THEREFORE DO NOT FALL INTO THE ONE YEAR WARRANTY AGREEMENT!!
You can blow or damage speakers by:
an extremely simplified reason for this is that when the speaker is under-powered it produces more heat than normal which will burn the coil that then causes distortions. Tweeters are particularly vulnerable to under-powering because when the signal is coiled, there are more high frequency signals created, which then causes the tweeter to blow from over-use.
putting too much pressure on the tweeter to work, such as forcing a very loud high pitched sound through it.
Dropping the speakers:
the inner parts may be moved out of their place, causing them to brake.
Sudden loud noises:
can cause either the cone inside the speaker to rip or hit the magnet and break.
Distortion of amplifiers:
the user must match the power range of the amp with the power range of the speaker, otherwise either over-powering or under-powering will occur.
Missing the ground cable:
the speaker will sound fine without the missing ground lead until it causes the tweeter to burn out.
RETURN FOR EXCHANGE AND REFUNDS POLICY
The return for exchange and refund policy has been designed to give you the opportunity to return an item which you decided is not right for you.
The following conditions apply:
Goods includes ALL original packaging, labels, manuals etc.
Goods does not show signs of use or damage
Presentation of original receipt
Goods are returned within 7 working days
The provision of goods for exchange is subject to availability. Only in cases of unavailability, STACCATO MUSIC will refund the client in full within 30 days.
Goods must be retuned in-store or using a counter to counter service with tracking numbers. Please retain your waybill (postage receipt) as proof of return. Without this, we cannot be responsible for any items that fail to reach us.
NO REFUND. No cash, credit card or EFT refund. Exchanges are permitted for a voucher to the same value as the returned goods. Vouchers are valid for a period of 12 months and are not redeemable for cash.
LAY-BUY TERMS AND CONDITIONS
Our lay-buy terms are a 25% initial deposit, followed by three equal monthly installments. Installments are interest free; however, penalties will apply on late payments. If the agreement is cancelled, an amount of 10% of the full price will be held back as administration fee.
If no payments are made for more than six months, without prior notice, the product will go back on sale, and the deposit and installments paid, will be forfeited.
The Lay-buy payment system is offered entirely at our discretion.
PAYMENT OPTIONS ACCEPTED
Payment may be made via the following method’s:
Debit or Credit Card
Electronic Funds Transfer (EFT) (When payment is made via EFT,
stock will only be released when payment reflects in our account)
We no longer accept American Express and Diners Cards – NO CHEQUES!